Return Policy

At Rutvi, we strive to ensure your complete satisfaction with every purchase you make from us. However, we understand that there may be instances where you need to return a product. Please review our return policy below to understand your options:

1. Eligibility for Returns:

• Items must be returned within [X] days of the purchase date.
• Products must be unused, in their original packaging, and in the same condition as when you received them.
• Certain items such as perishable goods, personalized items, and gift cards are not eligible for return.

2. Initiation of Return:

• To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number.
• Please include the RMA number along with your returned item(s) to ensure proper processing.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a Rutvi error or a defective product.
• We recommend using a trackable shipping method to ensure the safe return of your item(s).

4. Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to the original method of payment within [X] business days.
• Please note that shipping fees are non-refundable unless the return is due to a Rutvi error or a defective product.

5. Exchanges:

• We currently do not offer exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance.
• We may request photos or additional information to facilitate the return process.

7. International Returns:

• International returns may be subject to additional customs fees, taxes, or duties. Rutvi is not responsible for these charges.

8. Final Sale Items:

• Items marked as final sale are not eligible for return or exchange.

9. Changes to Policy:

• Rutvi reserves the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting to our website.

By making a purchase on Rutvi’s website, you agree to abide by the terms outlined in this return policy. If you have any questions or concerns regarding returns, please don’t hesitate to contact us. We’re here to help!

Rutvi Organics
+919666000721